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Client Delivery Manager - Revenue Cycle (REMOTE)

Franklin, TN·Posted 17d ago·Remote

Full-Time

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Key Responsibilities

Independently own operational alignment for assigned client accounts
Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities
Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
Partner with clients to align operational expectations with internal capabilities and constraints
Monitor operational performance indicators and inventory health to identify emerging issues or deviations
Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams
Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up
Track action plan progress and validate effectiveness over time
Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward
Own preparation and facilitation of monthly operational reviews and recurring client touchpoints
Develop agendas, reporting narratives, and discussion materials tailored to client priorities
Lead client discussions with confidence, professionalism, and consultative presence
Document meeting outcomes, decisions, and action items, ensuring clear follow-through
Serve as a consistent and reliable operational presence for assigned client accounts
Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints
Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle
Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments
Advocate for client needs while balancing enterprise standards and scalability
Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems
Apply Client Alignment methodologies and standards consistently across assigned accounts
Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio
Contribute to process improvement initiatives, workflow refinement, and documentation updates
Support onboarding and knowledge transfer for new team members as needed
Other duties as assigned

Requirements and Qualifications

Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required
3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
Foundational understanding of operational workflows, data interpretation, and client support models
Strong written and verbal communication skills with the ability to convey operational information clearly
Demonstrated ability to independently manage client relationships and operational discussions
Strong analytical skills with the ability to interpret data and translate it into actionable insight
Excellent written and verbal communication skills, including client-facing presentation experience
Proven ability to influence without authority in cross-functional environments
Timely and regular attendance
Equivalent combination of education and experience will be considered
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

Practices and adheres to EnableComp’s Core Values, Vision and Mission.
Consultative mindset with a focus on problem-solving and continuous improvement
Strong organizational skills and attention to detail
Ability to receive feedback and apply it to improve performance and professional growth
Professional presence appropriate for client-facing interactions
Willingness to learn and adapt in a dynamic, evolving operational environment
Demonstrated ability to escalate issues appropriately with clarity and confidence

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it! Hear what our people are saying:

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations