Director, Coding

Position Summary

The Director provides overall direction and leadership to the departmental staff of ECU Health.  The Director has responsibility for planning and oversight of all functions within the departments.  The Director monitors department performance, determines and assures achievement of KPI goals, ensures consistency in practice, adheres to regulatory requirements, promotes proper documentation standards, and supports continual growth.  The director ensures standardization in related areas across all facilities.

Responsibilities

• Responsible for the successful performance of area of accountability.
• Maximizes the efficiency of processes and actions to support the operations of area of accountability.
• Sets expectations, assigns accountabilities, and measures performance against expectations in area of accountability.  
• Develops and monitors action plans to improve performance against expectations in area of accountability.
• Conducts the affairs and operations of the area of accountability in support of operational excellence.
• Provides direction and leadership to management and staff in area of accountability.  
• Identifies, coordinates and adjusts resources as needed.
• Regularly tracks and trends data and assesses progress/achievement of agreed-upon performance measures, and provides periodic reports to key stakeholders.  
• Responsibility for monitoring and coherence to policies and procedures.
• Ensures effective operations and support for compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.
• Maintains clinical competency in procedures provided by department.  May work in direct patient care at time.
• Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high quality, value-added services. 
• Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of those directly caring for our patients.
• Directs, plans, and manages the information technology infrastructure to assure continuous operation of all standard, enterprise-wide business critical systems.
• Ensures the design, implementation, and enhancement of a standards-based technology infrastructure to support rapid assimilation of IS business solutions.
• Affirms the adoption and use of IT Service Management (ITSM) by managing team compliance with IS governance and ITSM processes and ensuring ITSM subject matter expertise within the team.
• Monitors performance to service level commitments taking corrective action as needed and continually seeking new approaches to optimize delivery of services.
  Facilitates positive relationships and communications between departments and key stakeholders, through various means, such as conducting and attending meetings, rounding, having one-to-one communications, and generally being visible and accessible to colleagues and staff.  
• Plan and manage cost effective use of staff and resources in meeting organizational needs and services.
• Evaluate and continuously improve service delivery  through data collection, planning and implementation to meet organizational needs. 
• Demonstrates strong independent judgment and analytical skills to recommend improvements/changes in process.
• Considers/explores new and creative options to further improve areas of accountability in keeping with strategies and goals.
• With the assistance of assigned financial staff, reviews periodic financial statements and reports, and makes changes in resource allocation, spending, and other relevant business activity, to ensure the financial viability and budget compliance. 
• Supports and adheres to the financial controls and related policies and procedures and ensures that administrative and business activities are conducted in support of operational excellence.
• With the support of and in coordination with the Human Resources and Organization Development function, maintains positive personnel relations and strives to be an employer of choice by ensuring that employee questions and concerns are addressed responsively.  
• Ensures compliance with laws and regulations and adherence to HR/OD policies and procedures.  
• Ensures that performance management programs are effectively administered and individuals receive on-going feedback and coaching on job performance, competencies, values-based behaviors and developmental needs.
• Ensures that policies and procedures regarding corporate compliance and privacy of patient and employee information are observed.  
• Exercises due diligence in contracting and other activities with legal risks, and uses the services of the Office of General Counsel as appropriate.  
• Personally models professional confidentiality and discretion in all communications and exchanges of information.
• Demonstrates a visible working style, acts in a manner that is consistent with and shows commitment to the values and leadership competencies.
• Demonstrated ability to manage, teach, make independent decisions and assume responsibility.
• Strong interpersonal communication skills, verbal and written.
• Ability to communicate and work effectively with all levels of staff. 
• Working knowledge and experience with PC-based applications, i.e. Word, Excel, PowerPoint, Outlook.
• Ability to function as a leader, team member and execute the desired outcomes.
• Must exhibit creative, positive problem-solving abilities.
• Ability to foster collaboration between multiple parties.
• Ability to plan, organize and effectively present ideas and concepts to groups.
• Ability to think conceptually and apply concepts in a practical application.
• Ability to assimilate information from a variety of sources, analyze information, and determines a course of action.
• Ability to consider diverse opinions and incorporate them into the decision-making process. 
• Proven track record of implementing organization-wide projects.
• Commitment to a high standard of customer service.
• Excellent budget and financial management skills.
• Employ methods of change management to advance the organization by using tools, business processes, budget allocations and operational practices to significantly reshape ECU Health.  
• Accountable for a positive organizational culture in conducting business, decision making and performance management to influence work attitudes and enhance job satisfaction.
• Responsible for the selection, engagement, and development of Staff, inclusive of performance management, professional development, formation, and succession planning. 
• Typically delegates initiatives and projects, may provide operational support.

Minimum Requirements

• Eight to ten years of experience is required
• Bachelor's Degree or higher

Preferred Requirements

• Certification by the American Health Information Management Association (AHIMA) as a Registered Health Information Administrator (RHIA)

Other Information

• Hybrid role (based out of Greenville, NC)
• Monday - Friday day shift:
  • 8:00 a.m. - 4:00 p.m. 
• Great Benefits

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children¿s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant¿s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.