Manager Billing & Collections I - PFS

PFS | Miamisburg | Full-time | First Shift

Responsibilities & Requirements

The Manager Billing & Collections I leads daily operations for billing and collections within the revenue cycle, ensuring timely and accurate processing of claims, payments, and account resolution. This role supports patient access to care and organizational financial health by maintaining compliance with regulatory standards and optimizing billing performance. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

• Associate's degree in accounting, finance, healthcare administration, business, or a related field, or four years' work experience in medical management in an office or facility setting.

Required Work Experience:

• Minimum of 5 years of experience in medical billing, patient accounts, or healthcare revenue cycle, including at least 3 years in a supervisory or lead capacity.

Required Licenses, Certifications, and Registrations:

• None required at hire.

Skills:

• Demonstrated knowledge of healthcare billing, collections, and reimbursement processes
• proficiency with billing software and EHR systems
• strong leadership and team development skills
• ability to analyze and interpret financial and operational data
• excellent verbal and written communication
• working knowledge of HIPAA and healthcare compliance standards
• strong problem-solving and organizational skills.

Leadership Capabilities:

• May supervise, coach, and evaluate the performance of billing and collections staff, including participation in hiring, onboarding, and performance management processes.
• Assigns work, sets priorities, and ensures adequate staffing coverage for billing and collections operations.
• Fosters a culture of accountability, continuous improvement, and compliance within the team.
• Escalates complex personnel or operational issues to higher management as appropriate.

Preferred Qualifications

Preferred Education:

• Master's degree in business, healthcare administration, or related field.

Preferred Work Experience:

• Experience managing billing operations in a multi-facility healthcare system. Experience with Epic or similar electronic health record (EHR) and billing systems.
• Variance/contract management
• Selfpay billing/collections including bad debt vendor management
• patient overpayments/refunds

Preferred Licenses, Certifications, and Registrations:

• Certified Professional Coder (CPC), Certified Revenue Cycle Professional (CRCP), or similar certification.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.