Responsible for exemplary customer service in greeting and orientation of patients and visitors to the hospital.  Interviews the patient for complete demographic and financial data to complete the registration process accurately, efficiently and promptly.  Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services.  Performs other duties as assigned.  

Per Diem

Qualifications

• High School Diploma required, Bachelors Degree preferred.  Formal training in medical terminology, hospital finance and customer relations a plus. 
• Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in a business setting.  Demonstrated customer service skills required.  Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and the professionalism to positively interact with other Overlake personnel are required.
• Outstanding professionalism, poise and tact in appearance, manner and personality.  Knowledge of the financial requirements of insurances, HMO and PPO organizations and state and federal programs.  Must be articulate and skilled in teaching patients how to access the healthcare system.   Ability to type 50 WPM and use 10-key accurately.  Knowledge of medical terminology and hospital processes required.  Ability to work independently and in a team environment.  Must have the ability to work in a fast paced area, where the performance and concentration of several tasks may be required simultaneously.