Patient Access Representative II, Imaging Contact Center

About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. 

*Eligible for Up to $1,000 Sign-on Bonus, if hired externally *

Baptist Health is hiring a Patient Access Representative II to join our Imaging Contact Center team at Baptist Southbank Plaza in Jacksonville, FL. This is a full-time day shift opportunity.

The Imaging Contact Center supports patients throughout the scheduling and registration process, helping ensure a seamless experience from initial contact through their visit. The Patient Access Representative II provides exceptional service through both face-to-face and telephonic interactions while ensuring accurate registration, appropriate documentation, and compliance with applicable healthcare regulations.

Patient Access Representative II Job Responsibilities:

• Register patients accurately and efficiently while ensuring all required demographic, insurance, and registration information is complete.
• Utilize multiple systems and interfaces to support patient access functions and maintain accurate patient information.
• Cross-train and work across multiple Patient Access areas to support departmental needs and operational efficiency.
• Provide service excellence to patients and visitors through professional face-to-face and telephone interactions.
• Contribute to Patient Access Services (PAS) goals and initiatives, including collections, palm scanning, and other departmental performance measures.
• Maintain knowledge of and compliance with applicable state and federal regulations, including EMTALA, AHCA, and JCAHO requirements.
• Ensure required patient consent and compliance documentation is accurately communicated and completed while maintaining patient privacy in accordance with HIPAA guidelines.

Patient Access Representative II Experience:

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)
• Experience in hospital registration or patient access (preferred)

Patient Access Representative II Education & Credential Requirements:

• High School Diploma or equivalent (required)

If you are interested in this full-time Patient Access Representative II opportunity at Baptist Southbank Plaza, please apply today!

Registers patients accurately and efficiently
Utilization of multiple systems and interfaces
Cross-Trained in order to work in multiple patient access areas
Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintains a professional relationship with all clinical and non-clinical team members
Able to articulate compliance documentation and ensure completion of required patient consent forms
Maintains patient privacy in accordance with HIPAA guidelines

Primary Location:

Downtown - Southbank Building 1 1650 Prudential Dr Jacksonville, FL 32207 United States of America