Patient Access Representative II

We are so glad you are interested in joining Sutter Health!

Organization:

CPMC-California Pacific Med Center Van Ness

Position Overview:

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Job Description:

Education

• High school diploma or equivalent education/experience.

Experience

• Minimum 1 year of experience in a hospital, clinic, insurance company, managed care organization, or financial services setting performing: Financial counseling Financial clearance Customer service activities

Knowledge, Skills, and Abilities

• Knowledge of patient access and financial counseling functions in acute and non-acute healthcare settings.
• Understanding of insurance terminology, medical terminology, EMTALA regulations, and consent laws.
• Strong time management skills with the ability to balance frequent patient interactions while maintaining accurate documentation.
• Proficiency with multiple computer systems, including: Patient registration and accounting systems Payment posting applications Document imaging and scanning systems Telephone systems Payer websites Data quality monitoring tools
• Excellent verbal, written, and active listening skills.
• Strong attention to detail and accuracy.
• Effective decision-making and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to meet or exceed customer service, productivity, and quality metrics.
• General computer proficiency.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Job Shift:

Day/Evening/Night

Schedule:

Short Hour

Shift Hours:

8

Days of the Week:

Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements:

Rotating Weekends

Benefits:

No

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

13.6

Employee Status:

Short Hour

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $35.08 to $49.10 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.