Patient Access Representative

We are searching for a Patient Access Representative- Mobile.  Someone who will ensure timely and accurate patient registration by serving as the liaison between patient/family, payers, Healthcare Information Management (Medical Records), Patient Financial Services (PFS or Business Services) and other health care team members. While utilizing a unique medical record number, the Patient Access Representative will facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement. Maintain compliance with EMTALA, The Joint Commission, and all other hospital and government regulations applicable to the Admissions setting. Identify non-resource patients for possible eligibility for government resources and/or the Hospital's charity program and refer these patients to a financial counselor. Performs accurate mobile registration using a Workstation on Wheels to complete bedside and unit based collection and verification of demographic, insurance, and consent information while delivering compassionate, efficient service at the point of care in the applicable areas.

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Responsibilities

• PAR may be utilized as overflow coverage or during downtime situations for Admissions areas and is accountable for responsibilities outlined in the respective job descriptions
• Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
• Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion.
• Maximizes the efficiency and accuracy of the collection process by pursuing collections at the time of service
• Provides complete and accurate documentation on each visit to ensure compliance with hospital and government regulations.
• Provides continuous support of process improvements through compilation of data, excellent customer service, monitoring and evaluation of departmental roles, and proposals for process improvement initiatives.
• Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and Champus forms, and other required paperwork, as measured by account audits, medical record review and feedback from downstream departments. 
• Reviews and scans copy of insurance cards at the time of service, ensuring the information matches what is in the patient accounting system.

Qualifications

• H.S. Diploma/GED required.
• 6 months Experience as an admissions representative/counselor performing all aspects of the registration process preferred.