Patient Access Service Representative

Part Time (16 hours per week)

Primarily Afternoons/Evenings with a 3:30pm, 4:00pm or 5:00pm Start Times

Includes Weekend and Holiday Rotation

For Boardman Emergency Department and Diagnostic Imaging Registration

Summary:

The Patient Access Service Representative performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties.

Responsibilities:

1. Performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties to include, but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
2. Processes medical records discharges and retrieve medical records, as applicable.
3. Registers complete and accurate social, demographic and financial information to create the patient's record in the system.
4. Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
5. Prepares forms and patient ID cards.
6. Confirms financial eligibility when applicable.
7. Processes the patient record and financial folders.
8. Maintains/controls on the cash flow of payments and daily deposits.
9. Other duties as required.

Other information:

Technical Expertise

1. Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is -preferred.
2. Experience with medical terminology knowledge or documented certification of class completion is preferred.
3. Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required.
4. Experience working with all levels within an organization is required.
5. Experience in healthcare is preferred.
   
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

1. Education: High school diploma or equivalent is required.
2. Years of relevant experience: Minimum 2 years is preferred. Experience working in the medical field in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service department(s) in service industries preferred
   
3. Years of experience supervising: None.

Part Time

FTE: 0.400000

Status: Onsite