Job Description
Jackson, Michigan
Part Time - 24 hours per week.
Shift - Midnights
About the Department
Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our department is dedicated to providing exceptional patient registration services, ensuring a seamless experience for all patients and visitors. We are a dynamic team focused on delivering compassionate care and efficient administrative support, contributing to the overall mission of Henry Ford Health to improve the health and well-being of our community.
Role Overview
As a Patient Registration Rep, you will be the first point of contact for patients, ensuring a welcoming and efficient registration process. You will support patients, visitors, and clinical/non-clinical staff by managing registration activities, verifying insurance eligibility, and providing exceptional customer service. Your role is crucial in creating a positive patient experience and ensuring smooth operations within our healthcare system.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Follow standard operating procedures for patient registration, including face-to-face check-in, preregistration, and insurance eligibility confirmation.
- Perform new patient registration and update existing patient and insurance information.
- Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
- Act as a welcoming front door, instilling loyalty and anticipating patient and visitor needs.
- Provide efficient and effective customer relationship management over the telephone, in person, and in writing.
- Instruct others on registration processes and procedures as needed.
What You Will Need
Required Qualifications
- High school diploma or G.E.D. equivalent.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors.
Preferred Qualifications
- One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
- EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.
What We Offer
At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join us to make a meaningful impact while advancing your professional journey.
Join Our Team
Ready to make a difference? Apply now to become a Patient Registration Rep at Henry Ford Health!
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Henry Ford Health