Patient Registration Rep

Job Description

Location - Rochester Michigan

Part Time - 28 hours a week

Shift- Variable

Role Overview

As a Patient Registration Rep, you will be the welcoming front door for our patients, ensuring their registration process is smooth and efficient. You will support patients, visitors, and clinical/non-clinical staff by managing patient registration, insurance verification, and cash collections. Your role is crucial in creating a positive first impression and ensuring patient needs are met with care and precision.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Follow standard operating procedures for patient registration, including face-to-face check-in, preregistration, and insurance eligibility confirmation.
• Perform new patient registration and update existing patient and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf to ensure their needs are met.
• Manage cash collections and ensure accurate financial transactions.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating patient needs.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing.

Preferred Qualifications

• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.

What We Offer

At Henry Ford Health, we offer opportunities for career growth, collaboration with diverse teams, and the chance to engage in mission-driven work that makes a real difference. You¿ll have access to continuous learning and development, empowering you to advance your skills and achieve your professional goals.

Join Our Team

Ready to make a difference? Apply now and join our team at Henry Ford Health!