Patient Registration Representative - Emergency Department

Job Description

Our Patient Access department supports patients and families by providing accurate, timely, and compassionate registration services. Our Outpatient Registration team serves patients arriving for scheduled appointments and walk-in services, verifies demographic and insurance information, and obtains required compliance forms. We work closely with clinical departments to support a smooth patient experience while maintaining patient privacy, registration accuracy, and timely access to care.

Role Overview

As a Patient Registration Representative, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. You'll handle patient registration, insurance verification, and cash collections, while advocating for patient needs. Your role is vital in creating a positive first impression and ensuring efficient operations for our clinical and non-clinical teams.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring a welcoming experience.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks efficiently.
• Collaborate with clinical and non-clinical staff to ensure seamless operations.

Qualifications

Required:

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Preferred:

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems.

Additional Information

At Henry Ford Health, you'll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We foster a culture of continuous learning and innovation, empowering you to make a meaningful impact every day.

Join Our Team

Ready to make a difference? Apply now and be part of a team that's transforming healthcare.