Patient Registration Representative

Job Description

As part of our dedicated administrative team, you'll support the seamless operations of Henry Ford Health, ensuring patients receive exceptional care across our network. Your role is integral to our mission-driven environment, where collaboration and innovation thrive in a dynamic, fast-paced setting.

Role Overview:

As a Patient Registration Rep, you are the first point of contact for patients, ensuring a welcoming and efficient experience. You'll manage patient registration, insurance verification, and cash collections, while advocating for patient needs. Your work directly supports clinical and non-clinical teams, contributing to a smooth and compassionate healthcare journey for every patient.

Why Henry Ford Health:

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do:

• Greet and check in patients, ensuring a positive first impression.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers with professionalism.
• Advocate for patients to ensure their needs are met promptly.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Qualifications

Required:

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to provide exceptional customer service in person, over the phone, and in writing.

Preferred:

• One (1) year of experience in patient admitting, registration, or insurance verification in a healthcare setting.
• EPIC training or experience.

Additional Information

What We Offer:

Join a team where your growth is our priority. Collaborate with dedicated professionals, contribute to mission-driven work, and access ongoing learning opportunities to advance your career in healthcare.

Join Our Team:

Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare, one patient at a time.