Referral Coordinator | Referral Center

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SUMMARY
Title: Referral Coordinator – Full time
Location: Corporate Office/Referral Center

Description:
We are seeking a full-time team member with a passion for others who wants to make a difference to work at UMC Physicians. This is a referral clerk job that coordinates all outgoing referrals to specialists. We want people who bring strong customer services skills and have a desire to take on the challenges in front of them. We offer positions and growth opportunities to help you get to where you want to go.

Preferred Characteristics:
• Goal oriented
• Professional demeanor and appearance
• Servant’s heart
• Comfortable dealing with backlog/follow up items
• Punctual and dependable
• Works with a sense of urgency

Availability Requirements:
• Ability to work 40 hours per week
• 8AM-5PM Monday – Friday

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: The best place to work and the best place to receive healthcare.

Benefits: UMC Physicians offers great benefits to eligible full-time employees. Benefits for this position include:
• Daytime Working Hours
• Paid Time Off/Holidays (up to 22 days per year for new employees)
• Paid Time Off For Extended Illness
• Medical, Dental and Vision Insurance
• Group/Supplemental Life Insurance
• Short Term/Long Term Disability Insurance
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program
Note: Some benefits require an employee contribution to participate.

Essential Functions:
Coordinates all outgoing referrals for our UMCP Clinics. Coordinates referrals including but not limited to obtaining referral authorization/precertification, scheduling appointments with specialists, accumulating, correlating and faxing all relevant information to specialist and tracking all related correspondence regarding those referrals. Assists with data entry of completed referrals. This needs to be done with a sense of urgency at all times.

Additional Responsibilities:
Additional duties as assigned

Knowledge/Skills/Abilities:
Excellent interpersonal skills: ability to speak with patients, insurance companies and specialist offices to coordinate care for UMCP patients. Extensive knowledge of the local healthcare market including local insurance plans, hospital affiliations and specialists available to treat patients. Ability or experience working with UMCP referral management computer system which involves patient data inquiry and capabilities through various computer functions. Ability to maintain a pleasant, even temperament while working under pressure and with heavy workloads. Ability to stay organized and hit daily referral numbers. Must be able to effectively conduct business in person and over the telephone.

Minimum qualifications:
• Experience with managed care referrals
• Previous medical office experience, 1+ year
• Previous medical insurance experience, 1+ year

Environmental Conditions:
Well lit, heated and ventilated building. Normal office environment. Fast paced, professional environment.

Physical Requirements:
Work is of medium demand; walking and sitting most of the time while on duty. Adequate hand/eye coordination and fine motor skills required. Visual acuity and writing skills necessary for factual documentation. Hours may vary to accommodate the needs of the corporation.

Limitations and disclaimer:
The above job information and description is meant to describe the general nature of the position and work being performed; it is not intended to be construed as an exhaustive list of all availability requirements, responsibilities, duties, and skills required for the position.
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UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*