Referral Services Specialist - Referral Management (Non-Exempt)

In collaboration with the interdisciplinary team, provides clinical/financial care coordination services evaluating options and services required to meet an individual's health care needs to promote cost-effective, quality outcomes. Serves as a consultant to members of the health care team in the management of specific patient populations. The Referral Services Specialist works collaboratively with members of the health care team to assess the needs of an individual and family, facilitate the development of an interdisciplinary plan of care, coordinate care across service sites, evaluate the effectiveness of services, and negotiate for resources to promote cost-effective, quality outcomes. The Referral Services Specialist directs the admission of patients and manages the entry process of patients. Confers and reviews with physicians and physician extenders on medical admitting information to assess necessity. Ensures appropriate documentation.

Departmental Specific Summary

In collaboration with the Keck Referral Center interdisciplinary team, the Referral Services Specialists provides care coordination services evaluating options and services required to meet an individual's health care needs to promote quality outcomes. The Referral Services Specialists works collaboratively with members of the Keck Referral Center team to assess the needs of an individual and family, facilitate the development of an interdisciplinary plan of care, and coordinate care across service sites. The Referral Services Specialists directs the admission of patients and manages the entry process of the patient entering USC Care Ambulatory Services. Ensures appropriate transcription of incoming referrals, collection of medical records and minimum data sets, and completes other duties as assigned.

Essential Duties

• On a daily basis, reviews all incoming referrals to initiate and maintain positive working relationship with patients and referring physicians.
• Transcribes all incoming referrals into Ambulatory Referral Management
• Determine desired means and frequency of communication with patients, i.e., emails, mailed communications , phone calls.
• Daily review of referrals worklist within Ambulatory Referral Management
• Adheres to USC policies, procedures, and standards.
• Attends mandatory departmental staff meetings.
• Provide literature as requested and follow-up regarding literature provided.
• Provides pertinent feedback from patients and physicians to Marketing Department.
• Provides clinical information regarding Protocol as requester.
• Collaborates with USC Care clinical staff regarding new patient consultation.
• Collaborates with financial counselors regarding new patient referral financial issues.
• Collaborates with clinical staff regarding new patient consultations.
• Collaborates with Medical Records to ensure timely processing of consultations.
• Assist in the development and maintenance of departmental database to track and trend new patient calls for administrative and marketing purposes.
• Performs other duties as assigned.
• Provides pertinent feedback from patients and physicians to Marketing Department.
• Provides clinical information regarding Protocol as requester.
• Collaborates with Norris physicians regarding new patient consultation.
• Collaborates with financial counselors regarding new patient referral financial issues.
• Collaborates with clinical staff regarding new patient consultations.
• Collaborates with Medical Records to ensure timely processing of consultations.
• Assist in the development and maintenance of departmental database to track and trend new patient calls for administrative and marketing purposes.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent
• Req 3 years Healthcare experience. If no experience, bachelor's or master's degree in business administration, health administrative, or related field can be substitute for experience.
• Req Organization/time management skills.
• Req Demonstrate excellent customer service behavior.
• Req Demonstrates excellent verbal and written communication skills.
• Req Ability to use computer systems or specified equipment that is essential for the related areas.

Preferred Qualifications:

• Pref Specialized/technical training Graduate from an accredited Medical Assistant or LVN program.
• Pref 1 year Scheduling, case management or utilization review experience.
• Pref Certified Medical Assistant - CMA OR LVN valid California License.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.

The hourly rate range for this position is $26.00 - $41.28.
When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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