Customer Service Rep (Patient Account Rep 1)

Third party follow-up and collection:

• Within the stratified processing environment, collect assertively and proactively money due OHSU by contacting (through telephoning, emailing, and/or accessing on-line systems) third parties (insurance carrier, various government programs, etc.) 
• Provide explanation of charges and additional requested information to the third parties.
• Analyze accounts to determine coordination of benefits, refunds, and denials to insure appropriate resolution of accounts.
• Review billing to determine medical records necessary to provide complete processing of claim.
• Analyze accounts with regard to billing and payment history and uses judgment to determines appropriate follow-up action based on departmental guidelines
• Contact patient/guarantor to resolve issues (includes tracing and locating patient/guarantor by telephoning and/or sending written correspondence.)
• Analyze accounts and interpreting contracts that dictate how claims should be paid and processing adjustments for contract interpretation.
• Comply with special billing and follow-up requirements regarding adoptions, court holds, motor vehicle and personal injury accidents, and other unique or sensitive accounts 
• Work reports of denied claims to trend and report these claims to the department and to our front end partners 
• Work closely with admitting, care management and ambulatory services on the denied claims for resolution and feedback purposes
• Prepare the appeals for selected denials

Billing

• Submit bills that comply with all appropriate regulations, managed care contracts to third party payors.
• Calculate the correct reimbursement of all managed care claims

Other duties as assigned within the scope of the established class specs. To also include activities that are classified as team support and environmental activities.

• Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office;  OR
• Four years of general collection, billing or customer service experience; OR
• Equivalent combination of education and experience. 
• Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire.

• 2 years of medical collection and/or billing experience. Work experience must have occurred within five years of the date of hire
• 1 year of recent medical collection and/or billing experience. Work experience must have occurred within five years of the date of hire.
• Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using WORD, spreadsheet construction in EXCEL.
• Experience in billing Hospital claims or UB-04 claims.
• Knowledge of and experience in interpreting managed care contracts.
• Familiarity with DRG, CPT, HCPC and ICD-10 coding
• Typing 45 wpm
• Ability to use multiple system applications
• Demonstrated ability to communicate effectively verbally or in writing. 
• Demonstrated ability to prioritize and accomplish multiple tasks in a fast paced environment; consistently adhering to defined due date