The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols.
Essential Job Function:
- Acts as a resource to be the first point of contact for patients and guests upon entrance.
- Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.
- Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.
- Collects eligible copays consistently and has a high collection rate.
- Reviews registration of patients and ensures processes and procedures are followed according to organization standard.
- Trains and supports new hires in the department as well as advises on payment postings and insurance questions.
- Performs other duties as assigned.
Education:
- Required: High School Diploma or equivalent.
Experience:
- Required: 5 years.
Licensure/Certification/Listing:
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Cone Health