The Patient Access Specialist is responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, this position also gets patients ready for intake, processes them during admission, and guides them through discharge.
Essential Job Function:
- Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.
- Collect patient demographic data, obtain insurance information, and verify eligibility and benefits.
- Collect patient financial liability at time of service.
- Meets productivity requirements to ensure excellent service is provided to customers.
- Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
- Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
- Communicates issues or potential issues involving customer service and process improvement opportunities to management.
- Performs other duties as assigned.
Education:
- Required: High School Diploma or equivalent.
Experience:
- Required: 1 year experience in patient access, or a similar healthcare administrative role.
Licensure/Certification/Listing:
- Preferred: Certification in healthcare administration or medical office management (e.g. Certified Healthcare Access Associate – CHAA).
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Cone Health