Patient Financial Services Representative

Responsible for supporting management in the billing and collection of accounts receivable for inpatient and outpatient accounts, cash application and reconciliation and/or resolving customer service issues. Additional responsibilities may include notifying the patient and/or guarantor of liabilities, verifying insurance benefits, and assisting customers regarding billing questions.


Principal Accountabilities:


1. Answers inbound calls for all billing inquiries for all facilities.
2. Ensures insurance information is entered properly on accounts, process credit card payments, complete customer service forms for various customer service requests.
3. Completes weekly backlog.
4. Performs other related duties as assigned.

Qualifications

Required:
1. Bachelor's Degree in finance, healthcare management or related field.
2. 3-5 years of experience in Customer Service Call Center or relevant area.