Referral Clerk - Orthopedics

Description:


Responsibilities:

• Consistently answers phone within 3 rings, uses excellent phone etiquette when speaking with patients or referral offices, and uses courteous manner when speaking with patients face to face.
• Coordinates the process of referring patients to appropriate clinics.
• Communicates with patients to ensure follow-through with referrals.  
• Supports doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.
• Ensures insurances are compatible with referrals.
• Organizes work list to ensure patients are triaged correctly with referrals and multiple doctor requests are handled timely.
• Coordinate with all clinical and clerical staff as needed to complete the referral process.
• Work quickly and timely in software system to take care of all requests.
• Set goals with Administrator to meet the high demand of referrals.
• Handles all forms or paperwork as necessary for the referral position.
• Maintains confidentiality in talking with patients, upholding policies, and setting an example.
• Keeps work area neat, clear of clutter.  
• Performs other duties as assigned. 

Qualifications:

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and number skills required.
• Clear, concise voice required.