Referral Clerk - Patient Access

1. Consistently answers phone within 3 rings, uses excellent phone etiquette when speaking with patients or referral offices, and uses courteous manner when speaking with patients face to face.

2. Coordinates the process of referring patients to appropriate clinics.

3. Communicates with patients to ensure follow-through with referrals.  

4. Supports doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.

5. Ensures insurances are compatible with referrals.

6. Organizes work list to ensure patients are triaged correctly with referrals and multiple doctor requests are handled timely.

7. Coordinate with all clinical and clerical staff as needed to complete the referral process.

8. Work quickly and timely in software system to take care of all requests.

9. Set goals with Administrator to meet the high demand of referrals.

10. Handles all forms or paperwork as necessary for the referral position.

11. Maintains confidentiality in talking with patients, upholding policies, and setting an example.

12. Keeps work area neat, clear of clutter.  

13. Performs other duties as assigned. 

Work Schedule: 80 Hours bi-weekly 

Qualifications:

• Basic knowledge of computer input required.

• Must be able to perform basic clerical functions.

• Comprehend medical terminology required.

• Good spelling and number skills required.

• Clear, concise voice required.
   

Requirements:
  Degrees:
    High School/Ged